360 degree feedback solutions, 360 degree appraisals, 360 degree employee surveys from The Communication Challenge
Bookmark and Share
We are featured in the FreeIndex Organisational Development directory
index360 Goes Down Under!>>
index360 goes down under!

Creating a Coaching Culture

Coaching skills Busy managers need practical help in the workplace that will improve their coaching and overall people management.


We help managers focus their effort by providing support that does not demand an unrealistic amount of time, and that delivers help where it is actually needed.

Coaching Skills Solutions


Gain Understanding>>

Coaching Skills Development Workshops>>

Personality Profiling>>



Gain Understanding


coachingindex360© is a specialised online 360 degree appraisal designed to obtain honest and reliable information from colleagues in the organisation.


Managers can use the feedback received from the appraisal to prioritise where to spend their time most effectively to improve their coaching skills.


Why use coachingindex360©?

  • To encourage, develop and promote a coaching culture
  • To provide a focus and structure to coaching relationships
  • To measure managers’ coaching performance 
  • To design training interventions based on ‘real’ needs that are measurable
  • To encourage the sharing of ‘best practice’ amongst their managers

coachingindex360 logo

Coachingindex360 diagram


You can use the feedback to raise awareness at all levels of the organisation about the importance and relevance of coaching to achieve goals.


By involving not only your managers but their teams, this establishes ownership within the organisation and improves overall team performance as a result.

“I have used coachingindex360© four times now. The first time I was surprised, there was a big gap between my view and my team, second time around it had narrowed.  I discussed the results with my team together and we cleared up any misunderstandings.  The next time there were fewer misunderstandings.  You have to do something with it.  You need to involve the team as their development is based on yours. It’s a win-win situation.  The coachingindex360© process has been a significant factor in making me a better manager, and my results prove it!” 

Regional Sales Manager, J & J UK.


“We have been using coachingindex360©, as part of our selection and development process.
Using coachingindex360© has enabled us to gauge exactly where individuals need development in their coaching skills.  It has also helped us to discover that some of our people didn't fully understand what coaching could entail and one of the benefits is that they are now able to identify the occasions where they are already actively coaching. We are now putting together development plans and will be able to measure their ongoing coaching effectiveness”.

Steve White - Training & Development Manager Birmingham Midshires.


coachingindex360© generates an overview of an individual’s coaching skills based on the responses of colleagues, who can include an individual’s manager, peers and direct reports/coachees, as well as their own responses. It provides information on how colleagues view the individual, as well as how they perceive themselves.


coachingindex360© was developed in 2000 and piloted with Johnson & Johnson UK. It has been used by: J & J (UK, Belgium & Italy), Smith & Nephew Healthcare, Coors Brewers, Britvic Soft Drinks, PricewaterhouseCoopers, Local Government Association, NHS and Birmingham Midshires.


Read about how Britvic Soft Drinks incorporated coachingindex360© into a leadership programme for their Customer Services Managers.


Read about it in David Clutterbuck and David Megginson's latest book 'Making Coaching Work - Creating a Coaching Culture'.


To find out how coachingindex360© can help your organisation contact us now for more information.


Back to top>>

Coaching Skills Development Workshops


Our one-day Coaching Skills Development Workshops are designed to deliver maximum value from the information obtained from the coachingindex360© appraisals.

The workshops are tailored to focus on the needs of each participant/group, using the feedback gathered in advance by the appraisals, so that each individual leaves the workshop with their own measurable action plan.


Each workshop includes:

  • Personalised feedback to managers/coaches - to identify strengths & weaknesses
  • How to be a better coach - planning to practice skills in the workplace with coachees
  • Building a coaching culture - supporting and learning from coach peers

"Valerie also helped us design a one-day workshop for all seventeen managers and we were able to gain immediate ‘buy-in’ from everyone – the enthusiasm was truly motivational.  Action plans are now in place and we are looking forward to using index360© again with Valerie to measure progress.” 

Andy Warburton, Regional Business Manager, Smith & Nephew Healthcare.


To find out more about our Coaching Skills Development Workshops, contact us now for more information.


Back to top>>



Home | About Us | Clients | 360 Degree Solutions | Case Studies | Research | Contact Us |